Maintaining the smooth and secure operation of your digital platforms is essential for the success of your online presence. At Audienceware, we understand the critical importance of keeping your systems up-to-date, secure, and running efficiently. This article outlines our maintenance practices for Drupal, WordPress, CiviCRM, plugins, modules, extensions, and servers, explaining how we manage these tasks under our subscription plan.

Routine Maintenance

Continuous Updates:

  • Drupal, WordPress, and CiviCRM: We perform routine maintenance on your content management systems throughout the month. This includes updating core software to the latest stable versions, ensuring that your platforms are secure and benefit from the latest features and performance improvements.
  • Plugins, Modules, and Extensions: Alongside core updates, we regularly update all installed plugins, modules, and extensions to ensure compatibility and security.
  • Servers: Our maintenance extends to server environments, where we ensure that all software dependencies and security patches are applied promptly.

Subscription Plan Practices

Resource-Efficient Updates:

  • No Routine Notifications: Given the high frequency of updates across multiple platforms and clients, notifying you of every single update would be resource-intensive and impractical. Instead, we perform these updates seamlessly in the background.
  • Awareness Through Issues: We understand that you might become aware of updates when there is an issue. However, it is important to note that 99% of updates are performed without any problems, often in real-time. This proactive approach ensures that your systems remain up-to-date without the need for unnecessary downtime.

Handling Issues and Major Upgrades

Real-Time Issue Resolution:

  • Best Practices: In the rare event that an update causes an issue, our team is quick to resolve it. We follow best practices, including thorough testing and validation, to minimize the risk of problems.
  • Backups: We maintain regular backups of your systems, allowing us to recover quickly from any issues that may arise during updates. This ensures that any disruptions are short-lived and your operations can resume smoothly.

Project-Managed Major Upgrades:

  • Planned Downtime: While routine updates are handled without downtime, major upgrades that require significant changes are planned and managed as projects. This ensures minimal disruption and clear communication with you about the expected impact and timeline.

Client Assistance

Raising Tickets: Clients can help by raising a support ticket if they encounter any issues. Promptly reporting problems allows us to address them quickly and efficiently. No UAT Required: For minor updates, we do not usually require User Acceptance Testing (UAT) as these updates typically have no impact on functionality. This approach helps streamline the maintenance process and reduce delays.

Benefits of Routine Maintenance

Enhanced Security: Regular updates protect your systems from vulnerabilities and security threats. Improved Performance: Keeping your software up-to-date ensures optimal performance and access to new features. Reduced Downtime: Proactive maintenance minimizes the risk of unexpected downtime and system failures. Peace of Mind: Knowing that your systems are continuously monitored and maintained allows you to focus on your core business activities.

Conclusion

At Audienceware, we are committed to maintaining the highest standards of performance and security for your digital platforms. Our routine maintenance practices ensure that Drupal, WordPress, CiviCRM, plugins, modules, extensions, and servers are always up-to-date and functioning smoothly. By handling updates efficiently and resolving any issues quickly, we provide you with a reliable and secure online presence.

If you have any questions about our maintenance practices or need assistance with a specific issue, please do not hesitate to contact our support team. We are here to ensure your systems operate at their best, giving you peace of mind and allowing you to focus on achieving your business goals.

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