A guide for using the Audienceware Helpdesk System
- Help
- Introduction
- Working with Tickets
- Types of Requests - Production, Development, Discovery
- Service Level Agreements (SLA)
- Glossary of Terms
- Working with Projects and Tasks
- Troubleshooting
- Options for Escalation When the Support Team Cannot Identify a Fault
- Routine Maintenance
- Understanding the Levels of IT Support: A Guide to L1, L2, and L3 Services
- Understanding the Roles of Audienceware Support Team and Senior Consultants
- Why You Should Contact Audienceware Support Instead of Individuals
- The Role of the Client Representative for Audienceware Clients
- Terms of Service
- Support and Development Guidelines
- AWS Credits
- Current Rate Card
- How Not-for-Profits Can Save on Hosting with AWS Credits
- How We Keep the Cost of Support Low – Thanks to You!